Help & support

Contact Support

Tell us what went wrong. A person reads every ticket.

You may not need a ticket. Password trouble is fastest through Account Recovery. Verification trouble: Verify Email. Common questions: the FAQ.

Reporting another player? Use Report a Player instead — it collects the evidence moderators need, so it is reviewed faster than a general ticket.

What is this about? How urgent is it?

Subject Details Never include your password or a full card number. For billing, the last four digits and the date are enough.

Add game context (optional — helps with bugs)

Which page? (optional) World tick number (optional)

What happens after you send it

Your ticket lands in the staff queue, tied to your account. You get a ticket number right away — write it down.
A person reviews it. Higher-urgency tickets are looked at first.
If staff need to reach you, they use the email address on your account. Honest limit: there is no in-game ticket page to check progress yet, so keep your ticket number for any follow-up.